The following Net Results article (reprinted in text-only format) is among 14 classic articles in the reprint pac Finding Prospective New Members.
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"Share-a-Dozen-Long-Stemmed-Chocolate-Chip-Cookies-
With-a-Friend Sunday" Proves Effective
by Kathi L. Heim
The first year we used this concept, thirty-one of our guests
eventually joined our congregation (many became cookie-committee members the
following year). The second year, nineteen of our guests have joined thus far,
with another fifteen continuing in faithful attendance but not yet ready to
join. The first year, we used this procedure in relationship to Valentine’s
Day, the second year a few weeks before Easter Sunday (related to the Lenten
theme: “Who’s My Neighbor? Anyone who needs to hear the Good News about Jesus”).
Located in a Cleveland suburb, our church just celebrated its fifty-sixth birthday.
The congregation realized its greatest membership growth during the late 1950s
and early 1960s under the leadership of a very popular pastor. (Our people liked
him so much that they asked him to return as their pastor after he served another
parish.) However, as did many mainline congregations, our church declined in
membership/attendance during the 1980s. Attendance fell from 325 per Sunday
to just over 200.
The Plan
We began exploring ways to increase our membership. Studies show that 70 percent
to 90 percent of the new members in every congregation attended the first time
because people from the congregation invited them. We needed a way to acclimate
our members to inviting others. Our discovery began when we saw the “Bring-a-Friend
Sunday” method in the May 1995 Net Results.
Borrowing some ideas from that article, we adapted them to our needs. We called
our program “Share-a-Dozen-Long-Stemmed-Chocolate-Chip-Cookies-With-a-Friend
Sunday.” People soon shortened the name to “Cookie Sunday.” We conducted our
program during the Lenten season, so that our Cookie Sunday would fall about
two or three weeks prior to Easter.
The program was easy for the congregation but a bit more labor intensive for
the cookie committee. The entire process, from the first announcement to Cookie
Sunday, takes about six weeks. This is how it unfolded: We sent a letter (see
Appendix A) to everyone in the congregation and also placed it in our church
newsletter. Each communication had a tear-off section for people to fill out
and drop in the offering plate. At every worship service during the next month,
we asked our members to give us names and addresses of people they would like
to see receive chocolate-chip-cookie bouquets.
The committee took the names, addressed the invitations with “To” and “From”
and then divided them into zip-code zones for the convenience of the volunteers
who delivered the bouquets.
One week prior to delivery, the cookie-committee members got together to bake
cookies. We had ordered the various components in advance from the following
sources:
• Heart pans from Wilton Industries, 2240 West 75th St., Woodridge, IL 60517;
phone 630/963-7100.
• Wooden sticks and cellophane wrappers from Country Kitchen Sweetart, Inc.,
3225 Wells St., Fort Wayne, IN 46808; phone 219/482-4835.
• Ribbon, tissue paper, and flower-bouquet wrappers from a local craft center
(any full-service craft store has these).
• Cookie dough from Sysco Food Service of Cleveland, Inc., Wholesale Groceries,
22801 Aurora Rd., Bedford Heights, OH 44146; phone 216/587-0200 (any wholesale
grocery has this). The cookie dough is available in two forms (ready to press
and bake): two-inch round frozen cookies or 18-20 pound bulk pails.
We placed the sticks in the metal heart molds, sprayed the pans with nonstick
spray, and pressed in slightly frozen cookie dough (semi-frozen dough doesn’t
stick to the hands as easily). Through trial and error, we found that the wooden
sticks absorb a lot of oven heat, so the cookies had to bake five to eight minutes
longer than the recipe directs. We baked the cookies for fifteen to twenty minutes
at 350º F (always preheat ovens for thirty minutes). The pans held six cookies
each: You can place only one pan per rack in industrial ovens, due to the stick
length (six-inch sticks are long enough). We let the cookies cool for five minutes
and turned them carefully out onto a wooden cooling table. (Broken cookies
are a fact of life, but hungry volunteers readily eat them.) After the cookies
cooled, we wrapped them in the cellophane bags and tied them with festive ribbons.
We placed the finished cool cookies in boxes and put them in the freezer
until delivery day.
On delivery day, the cookie committee assembled the bouquets and matched them
with the invitees’ names. Volunteers delivered the bouquets. (Six locations
per volunteer is enough.) Each delivery person simply rang the doorbell, said
he or she had a delivery, gave the bouquet to the recipient, and told him or
her to have a nice day. The card enclosed with the cookies was self-explanatory
(see example in Appendix B).
We instructed members of the congregation who had sent the cookies to call their
invitees during the following week to (a) ensure that they had received the
cookies and (b) again ask them to be their special guests at worship (the card
with the cookies extended that invitation, too).
The first year we made 65 chocolate-chip cookie bouquets that invited 103 people
to worship. Sixty-nine attended our services the following Sunday. The second
year we made 49 bouquets that invited 79 people, and 50 attended our services.
The first year, we followed each service with a reception/coffee hour where
our congregation’s members could warmly welcome our guests (the next year we
offered a small meal).
On Monday after Cookie Sunday we sent a personal note, along with a “Visitor’s
Packet,” to each of our guests (see Appendix G). Our church also has a friendly
caller-- a volunteer who phones or sends each visitor an additional personal
note of thanks for attending.
Four to six weeks following Cookie Sunday, we invited all of our guests to a
“Discover 101--Euclid Lutheran Church” three-hour membership seminar (see Appendix
H). We held the seminar on Sunday evening, complete with child care and dinner.
It covered topics ranging from “How We Worship at ELC” to “Goals of Our Ministry.”
An open forum allowed questions and interaction. The seminar ended with the
opportunity for our guests to become members of our congregation.
The Plan Works
Cookie Sunday has become an integral part of our outreach program. In our size
church, it requires a committee of approximately ten people who give an average
of six hours each. After the first year the process becomes much easier. You
learn shortcuts and adapt the program to your specific needs.
The following examples of people’s responses summarize their feelings and the
Cookie Sunday results:
• “You didn’t have to send me cookies to get me to come; why didn’t you just
ask?”
• “I cried when I realized someone cared about me so much.”
• “The cookies were great; may I have the recipe?”
• “Can we use your idea in our flower shop for Mother’s Day?”
Don’t forget the children and youth in your congregation. One youth invited
his parents and siblings. From that one invitation, seven people joined and
became very active members. Two girls invited their babysitter. The first year
she only came for the Cookie Sunday. The next year they invited her again. Their
persistence won out. She joined.
Appendix A
Letter to church members, which we also run in the church newsletter:
|
Dear Friends,
Chairman of “Share-a-Dozen-Long-Stemmed-Chocolate-Chip-Cookies- With-a-Friend” Sunday P.S. We are praying that God will let us share with 100
new friends. (Please Place in Offering Plate) |
| Appendix B The following are printed on an 81/2” X 11” sheet that folds into a four-section folder to accompany the cookies (it also accompanies the letter we send members on week #3): |
|
We gratefully Thanks!
|
![]() |
| [Back panel] | [Front panel] |
|
You are holding in your hands,
Long Stemmed Chocolate Chip Cookies. I consider you to be very special, and wanted to share with you this unique gift! I hope you enjoy the cookies, and I also want to invite you to come and meet some of my other friends in my Euclid Lutheran Church "Faith Family." I'll call you later to see how you enjoyed these cookies . . . and invite you to join me as my Special Guest for worship and a meal on Sunday, March 16, 1997 Thanks for being so special! |
|
| [2nd panel -- left side] | [3rd panel -- right side] |
Appendix C
Mailed out during week #2 and also appears as an announcement in the church
bulletin and newsletter.
|
Dear Friends,
Chairman of P.S. We are praying that God will let us share with 100
new friends.
|
Appendix D
Upon receipt of invitees' names from our members, this letter is sent to
each person who
has invited someone to attend and to receive a cookie bouquet.
This letter is accompanied by the invitation folder.
| Dear ____________, Enclosed is a sample card that will be placed in the cookies, and we will keep all people who receive the cookies in prayer for the following year. Let them know about special happenings at ELC. We ask you to be creative and think of times and ways to invite them to “faith family” happenings. All our follow-up will be done tastefully and in invitation style, and never “pushy” in any way. Please consider carefully these facts: • Jesus says: “Go therefore and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit” (Matthew 28:19). • 80% of all people in a church first came because a friend or relative invited them (Lyle Schaller). • 70% of all people who do not now attend a church responded that if someone invited them they would react favorably (George Gallup, Jr.). |
Appendix E
Week #3 letter to anyone who has turned in an invitee name
(we enclose a hook pin for them to wear):
Jesus said this to a group of his followers whose occupation
was that of fisherman. Jesus’ words were also meant for each of us.
He has commissioned us to be fishers of men and we are to help
reel in those who haven’t heard the Good News by using Jesus
as our bait.
We have a very nonthreatening means of doing this by our “Dozen Chocolate Chip Cookie Program.” We have asked that you find friends, relatives, coworkers, etc., who do not have a church home and invite them through the delivery of cookies to visit our church. When the cookies are delivered we will also include an invitation for them to participate in worship activities on March 16th as well as join us in a catered meal. We ask that you also be present at worship and at this meal to make your guest feel welcome. We have several opportunities for worship on that day: 1. 8:30 a.m. Classic Grace Worship Service 2. 9:45 a.m. Christian Education/Sunday School for Adults and Children 3. 11:00 a.m. Song For a New Day Worship Service 4. 11:15 a.m. “Kids Celebrate” Video/Worship During all three services, a nursery is available in the basement. We hope that our guests will visit with us again over the next several weeks. Maybe during one of these visits, they will be hooked by something they see or hear. If not, we promise to throw them back and give them the opportunity to swim with other schools until they find the waters that best suit their needs. Thank you for participating in this program. Wear your Angler’s Pin with pride. Until Next Sunday . . . Gone Fishin’ . . . |
|
Appendix F |
|
Dear Congregational Members:
Chair of |
| Appendix G We send a letter like the following to first-time worship guests throughout the year, but we vary the contents from season to season. We always ask visitors to “give us the three-Sunday test,” no matter what the season. In winter we send hand-embroidered, hangable snowflakes (using a theme like “You Are Unique” on each one). In spring we use flower seeds (the theme is “Come Grow with Us”). On Mother’s Day we use a bookmark poem (the theme is “Mother’s Love”). On Father’s Day one year we used hand-tied feather fishing lures (the theme was “Fishers of Men”). At Christmas we use straw (the theme is “Come Back to the Manger”). At Valentine’s Day we use Valentine cards (the theme is “Jesus Loves You”). During the Easter season we use items such as palm crosses, nails, and rocks (all are Easter themes). We sometimes connect what we put in the letter with the sermon theme, finding unique items that are mailable. We also send cookies the first time people visit, all year long. The second time they visit our worship services, they get our Chimes Newsletter, inspirational pew cards, handwritten notes, and a list of upcoming events. |
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We have just finished a wonderful Lenten season. We have discovered that
all of us are neighbors to each other, and as such are responsible for
the well-being and nurturing of our fellow man. Kathi L. Heim |
Several times a year Euclid Lutheran Church conducts a seminar on Discovery
& Membership within our congregation. I think this seminar is really very
special and very enlightening. The goals for this seminar are as follows:
We here at Euclid Lutheran have what we refer to as the Circle of Fulfillment
Series. We run a seminar to acquaint our members as well as newcomers
to our congregation with what ways they can enhance their personal Christian
development within the church community.
Kathi L. Heim |
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Heim is director of outreach and guest relations, Euclid Lutheran Church, Euclid,
Ohio.
This Evangelical Lutheran Church in America congregation's average worhip attendance
is 305.
Copyright 1998 by Net Results
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